Effective Date: 06 May 2024
Introduction
Helper is committed to protecting the privacy and security of our users. This Privacy Policy describes how we collect, use, share, and secure the personal information you provide. It also describes your choices regarding use, access, and correction of your personal data.Scope of Privacy Policy
This Privacy Policy applies to the information that we obtain through your use of "Helper" services via a Device or when you otherwise interact with us.Data Collection and Use
Helper accesses your Gmail account data via Google APIs under the following scopes:https://www.googleapis.com/auth/gmail.modify: Allows Helper to read, compose, send, and permanently delete all your emails from Gmail.
We use this access to fetch emails related to customer support inquiries and to allow our AI to draft responses. Emails fetched and drafts created are used solely for the purpose of enhancing your customer support capabilities. Helper does not use the data obtained through Google Workspace APIs to develop, improve, or train generalized AI or ML models.Data Storage and Sharing
Data fetched from Gmail is stored securely on our servers to enable ongoing support and functionality of Helper. We do not share your email data with any third parties, except as necessary to provide the functionalities of Helper or as required by law.Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.Data Retention
We store your personal information for a period of time that is consistent with our business purposes. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. When the data retention period expires for a given type of data, we will delete or destroy it. You may request for your data to be deleted by contacting us via the provided email.Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.Contact Us
If you have any questions about this Privacy Policy, please contact us via email at help@helper.ai.