Helper helps customers help themselves.
Helper guides users and resolves issues before they become tickets.
Helping hand shows your customers how, instead of telling them.
Citations back Helper's answers with real help doc snippets.
Tools handle common requests automatically. No agent needed.
How do I request a refund on my recent order?
Your orders
Order #rt45840
$44.32
Order #74cd730
$28.43
Requesting a refund on your most recent order
Navigate to order history
Select which order to refund
Add reason for refund request
Submit refund request
Send me a list of my last 5 orders over $100.
What's my payout balance?
Resend my last receipt
When is my next payout?
Helper delivers fast, accurate support by deeply understanding your content.
Website Knowledge syncs Helper with your site automatically. Knowledge Bank lets agents add answers on the fly. Together, they keep info consistent, speed up replies, and update as your policies change.
yourwebsite.com
Scanning website content
Extracting knowledge structure
Indexing content
Building AI model
Website knowledge
What's your refund policy?
Can I expedite shipping?
How do I delete my account?
Add knowledge
Knowledge bank
Helper steps back when humans need to step in.
Get notified in Slack when complex or high-priority issues arise, use @helper to quickly surface context, and easily return tickets to Helper once your team has resolved the issue.
Smart escalation to human agents for complex issues.
@helper commands for quick information retrieval.
Priority notifications for VIP customers.
#VIPs
Helper 9:41 AM
@sarah There's a new support request from customer@example.com about their subscription renewal. Would you like me to draft a response?
S
Sarah 9:42 AM
Yes please, and include their current plan details
Helper 9:43 AM
Here's a draft response:
"Hi there,
Thanks for reaching out about your subscription renewal. I can see you're currently on our Pro plan ($49/month) which is set to renew on May 15th.
Would you like me to help you update your billing information or make changes to your plan before the renewal date?
Best,
Sarah"
"Hi there,
Thanks for reaching out about your subscription renewal. I can see you're currently on our Pro plan ($49/month) which is set to renew on May 15th.
Would you like me to help you update your billing information or make changes to your plan before the renewal date?
Best,
Sarah"
#Support
Helper 10:01 AM
@channel I need human assistance with a complex refund request from a customer who purchased multiple add-ons but is experiencing technical issues with their integration. This is outside my capabilities.
M
Mike 10:02 AM
I'll take this one
Helper 10:03 AM
Thanks Mike! I've assigned the conversation to you and added a note with all the context I have so far.
#VIPs
Helper 9:41 AM
@sarah There's a new support request from customer@example.com about their subscription renewal. Would you like me to draft a response?
S
Sarah 9:42 AM
Yes please, and include their current plan details
Helper 9:43 AM
Here's a draft response:
"Hi there,
Thanks for reaching out about your subscription renewal. I can see you're currently on our Pro plan ($49/month) which is set to renew on May 15th.
Would you like me to help you update your billing information or make changes to your plan before the renewal date?
Best,
Sarah"
"Hi there,
Thanks for reaching out about your subscription renewal. I can see you're currently on our Pro plan ($49/month) which is set to renew on May 15th.
Would you like me to help you update your billing information or make changes to your plan before the renewal date?
Best,
Sarah"
#Support
Helper 10:01 AM
@channel I need human assistance with a complex refund request from a customer who purchased multiple add-ons but is experiencing technical issues with their integration. This is outside my capabilities.
M
Mike 10:02 AM
I'll take this one
Helper 10:03 AM
Thanks Mike! I've assigned the conversation to you and added a note with all the context I have so far.
Measure your success
Helper provides comprehensive analytics to track the impact on your support operations. See faster response times, improved customer sentiment, and happier support agents.
Response time
With Helper
Without Helper
Customer sentiment
Agent satisfaction